Entry criteria

1. The purpose of this award is for an ‘Individual’ salesperson (as defined in the Key Definitions).
2. At the time of the Awards presentation, entrants under this category must be working for the Office under which they entered the Awards.
3. NOTE Re: Lifestyle: Sales of residential properties in rural areas (i.e., ‘lifestyle properties’) will be counted towards entries in the Residential awards as per the following definition:
   
   REINZ defines a Lifestyle block property as being zoned rural, where the primary purpose of the property is residential. While it may have an income generating component, such as an olive grove and a number of livestock, the activity is not a viable economic unit on its own nor is the property, or activity conducted on the property GST registered.

Questions

1. The purpose of this award is for an ‘Individual’ salesperson (as defined in the Key Definitions).
2. At the time of the Awards presentation, entrants under this category must be working for the Office under which they entered the Awards.
3. NOTE Re: Lifestyle: Sales of residential properties in rural areas (i.e., ‘lifestyle properties’) will be counted towards entries in the Residential awards as per the following definition:
   
   REINZ defines a Lifestyle block property as being zoned rural, where the primary purpose of the property is residential. While it may have an income generating component, such as an olive grove and a number of livestock, the activity is not a viable economic unit on its own nor is the property, or activity conducted on the property GST registered.

Questions – Highest Sales Volume

1. The purpose of this award is for an ‘Individual’ salesperson (as defined in the Key Definitions).
2. At the time of the Awards presentation, entrants under this category must be working for the Office under which they entered the Awards.
3. Entrants for this award may include in their Commission totals, Commission earned in respect of the following types of transactions:
   1. Sales of land and buildings zoned commercial, industrial or mixed use. The latter category does not allow for the inclusion of sales of residential dwellings in a mixed-use housing development.
   2. Leasing of properties to which the Residential Tenancies Act does not apply.
4. Commission received by the agent from a stakeholder may be included in addition to Commission received by the agent directly. Fees from syndicate sales may not be included in the totals for a Commercial entrant.
5. Commissions from the sale of residential properties may not be included in the totals for a Commercial entrant; nor may Commissions for property management or for other ancillary services such as consulting.
6. Entrants for this award are required to provide with their entry a certificate signed by their auditor confirming that the totals stated in their entry form have been calculated in accordance with these requirements.
7. REINZ may at its discretion request any additional information it deems necessary to validate the data provided, including details of the transactions included in the totals.

Questions

1. The purpose of this award is for an ‘Individual’ salesperson (as defined in the Key Definitions).
2. At the time of the Awards presentation, entrants under this category must be working for the Office under which they entered the Awards.
3. Commission totals for the Individual Rural Salesperson must include Commission from sales of non- residential property only. Rural Awards do not include lifestyle properties, unless GST registered, and GST registered business is being conducted on the property.

Questions - Salesperson

1. An entrant in a Rising Star category must have worked as a licensed salesperson for a minimum of six months and a maximum of 18 months – the commencement period is from the date their licence was first gained.
2. A Rising Star salesperson must work alone – no selling PA’s or selling assistants. Administration PAs are allowed.
3. A Rising Star’s numbers will be annualised based on their number of licensed months.
4. Check the respective sections for Business Broking, Commercial & Industrial, and Rural to see what Commissions you can count towards your entry.

Questions

1. The purpose of this award is for an ‘Overall’ salesperson (as defined in the Key Definitions).
2. Where two or more salespeople are working in partnership and both appear in marketing, the Commission generated must be split evenly between the two agents as opposed to being allocated to just one agent.
3. There is no limit to the number of PA’s who may be listing, selling or administrative assistants.
4. The licensed salesperson must be personally responsible for paying the PA’s.
5. At the time of the Awards presentation, entrants in any of the individual categories must be working for the Office under which they entered the awards.
6. NOTE Re: Lifestyle: Sales of residential properties in rural areas (i.e., ‘lifestyle properties’) will be counted towards entries in the Residential awards as per the following definition:
   
   REINZ defines a Lifestyle block property as being zoned rural, where the primary purpose of the property is residential. While it may have an income generating component, such as an olive grove and a number of livestock, the activity is not a viable economic unit on its own nor is the property, or activity conducted on the property GST registered.

Questions

1. The purpose of this award is for an ‘Overall’ salesperson (as defined in the Key Definitions).
2. Where two or more salespeople are working in partnership and both appear in marketing, the Sales Volume units must be split between the agents. One unit for placing a listing that sold. One unit for sale that has been made. Two units if listing and sale made by same salesperson.
3. There is no limit to the number of PA’s who may be listing, selling or administrative assistants.
4. The licensed salesperson must be personally responsible for paying the PA’s.
5. At the time of the Awards presentation, entrants in any of the individual categories must be working for the Office under which they entered the awards.
6. NOTE Re: Lifestyle: Sales of residential properties in rural areas (i.e., ‘lifestyle properties’) will be counted towards entries in the Residential awards as per the following definition:
   
   REINZ defines a Lifestyle block property as being zoned rural, where the primary purpose of the property is residential. While it may have an income generating component, such as an olive grove and a number of livestock, the activity is not a viable economic unit on its own nor is the property, or activity conducted on the property GST registered.

Questions – Sales Volume

1. There are three categories for the Business Broking Office award:
   1. A small Office is 10 Active Licence Holders or less as at 31 March 2023. Commission totals must be generated from a single location only.
   2. A medium Office is 11 to 19 Active Licence Holders as at 31 March 2023. Commission totals must be generated from a single location only.
   3. A large Office is 20 or more Active Licence Holders as at 31 March 2023. Commission totals must be generated from a single location only.
2. The Commission from multiple legal entities, even where the parent owns 100% of the shareholding in the subsidiaries, and the entities work from the same site, may not be combined. Totals are taken from when the money is released from the trust account.
3. Business Broking entrants (individual and agency) may include Commissions on the sale of businesses only.
4. Entrants for the Business Broking categories are required to provide with their entry, a certificate signed by their auditor confirming that the totals stated in their entry form have been calculated in accordance with these requirements. This information must be provided in addition to the information requested at point 2.
5. REINZ may, at its discretion, request any additional information it deems necessary to validate the data provided, including details of the transactions included in the totals.

Questions - Salesperson

Questions - Office

1. Overall salesperson is defined in Key Definitions and will be applied for the purposes of the Overall Commercial & Industrial Salesperson of the Year award.
2. There are three categories for the Commercial & Industrial Office award:
   1. A small Office is 10 Active Licence Holders or less as at 31 March 2023. Commission totals must be generated from a single location only.
   2. A medium Office is 11 to 25 Active Licence Holders as at 31 March 2023. Commission totals must be generated from a single location only.
   3. A large Office is 26 or more Active Licence Holders as at 31 March 2023. Commission totals must be generated from a single location only.
3. The Commission from multiple legal entities, even where the parent owns 100% of the shareholding in the subsidiaries, and the entities work from the same site, may not be combined. Entrants for the Commercial Awards (individual and Office) may include in their Commission totals, Commission earned in respect of the following types of transactions:
   1. Sales of land and buildings zoned commercial, industrial or mixed use. The latter category does not allow for the inclusion of sales of residential dwellings in a mixed-use housing development.
   2. Leasing of properties to which the Residential Tenancies Act does not apply.
4. Commission received by the agent from a stakeholder may be included in addition to Commission received by the agent directly. Fees from syndicate sales may not be included in the totals for a Commercial entrant.
5. Commissions from the sale of residential properties may not be included in the totals for a Commercial entrant; nor may Commissions for property management or for other ancillary services such as consulting.
6. Entrants for the Commercial categories are required to provide with their entry a certificate signed by their auditor confirming that the totals stated in their entry form have been calculated in accordance with these requirements. This information must be provided in addition to the information requested at point 2.
7. REINZ may at its discretion request any additional information it deems necessary to validate the data provided, including details of the transactions included in the totals.

Questions - Salesperson

Questions - Office

1. Overall salesperson is defined in Key Definitions and will be applied for the purposes of the Overall Rural Salesperson of the Year award.
2. Commission totals for both Rural Salesperson and Rural Office must include Commission from sales of non- residential property only. Rural Awards do not include lifestyle properties, unless GST registered, and GST registered business is being conducted on the property. There are three categories for the Rural Office Award:
   1. A small rural Office is five Active Licence Holders or less as at 31 March 2023. Commission totals must be generated from a single location only.
   2. A medium rural Office is six to nine Active Licence Holders as at 31 March 2023. Commission totals must be generated from a single location only.
   3. A large rural Office is 10 or more Active Licence Holders as at 31 March 2023. Commission totals must be generated from a single location only.
3. The Commission from multiple legal entities, even if the parent owns 100% of the shareholding in the subsidiaries, and all companies operate from the same site, may not be combined. Totals are taken from when the money is released from the trust account.

Questions - Salesperson

Questions - Office

This is an individual award that is open to any residential property manager working within a member Office and is based on the period from 1 April 2022 – 31 March 2023. The entry can be submitted by the manager, principal or nominee. A detailed submission is to be provided (1,000 characters maximum per question). Please complete your answers via the online entry portal, open from Monday 5 June 2023.

1. Under the portfolio system, all data needs to be entered against the property manager’s name.
2. When the “Pod” or Task-based systems are used, the business owner needs to make the decision as to whether the data is recorded against the head of each team or they may choose to divide the data equally between the team members.
3. An entrant in a Rising Star category must have worked as a Property Manager for a minimum of six months and a maximum of 18 months.
4. Where two or more property managers are working in partnership and both are responsible for the portfolio, the earnings generated must be split evenly between the two property managers as opposed to being allocated to just one property manager.
5. For the purpose of these awards there is no team entry category.
6. Property Managers may work with assistants.

The following questions must be answered/addressed as part of the entry:

1. Total fee income 1 April 2022 – 31 March 2023
2. Properties Under Management as at 1 April 2022
3. New Properties Under Management 1 April 2022 – 31 March 2023
4. Lost Properties Under Management 1 April 2022 – 31 March 2023
5. Properties Under Management as at 31 March 2023
6. Number of Managed Lets 1 April 2022 – 31 March 2023
7. Arrears 7+ Days (%)
8. Properties Vacant (%)
9. Please detail additional information why the nominee’s performance has been outstanding i.e. people management skills with landlords and tenants, service delivery etc.
10. (For Rising Star category) When did the nominee begin in Property Management?

This is an individual award that is open to any manager working within a real estate Office and is based on the period from 1 April 2022 – 31 March 2023. The entry can be submitted by the principal or nominee. A detailed submission is to be provided (1,000 characters maximum per question). Please complete your answers via the online entry portal, open from Tuesday 2 June 2023.

The following questions must be answered/addressed as part of the entry:

1. How has the nominee raised the business performance of your Office
   1. Please quantify by stating the percentage increase in revenue and market share over the competition period.
2. What sets the nominee apart from other managers – what makes them unique?
3. What steps did the nominee undertake during the competition period to improve their managerial capabilities, and how did that positively impact on the Office where they work?
4. What was the nominee’s greatest achievement as a manager during the competition period?
5. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration?

The criteria for judging the Business Development Manager of the year is:

1. The number of new managements signed up and tenanted during the awards period.
2. Full time Business Development Managers along with Property Managers or Letting Agents who undertake business development as part of their roles are eligible to enter this award category.
3. If requested, new management figures and a list of the properties in your portfolio must be made available for the judges to verify.
4. New managements gained must be by organic growth and not obtained via a purchase of a rental, merger or restructure.
5. A new management is counted from the date a completed and signed Management Authority has been received and entered into the property management software/record keeping system. To qualify, there must be an individual tenancy agreement along with a separate inspection report.

The following questions must be answered/addressed as part of the entry:

1. Number of new managements gained 1 April 2022 to 31 March 202.
2. Please detail additional information why your performance has been outstanding i.e. people management skills with landlords and tenants, service delivery etc.

This is an individual award that is open to any Office Administrator/Support Person working within a real estate or residential property management Office and is based on the period from 1 April 2022 - 31 March 2023. The entry can be submitted by the manager, principal or the nominee.

A detailed submission is to be provided (1,000 characters maximum per question). Please complete your answers via the online entry portal, open from Tuesday 2 June 2023

The following questions must be answered/addressed as part of the entry:

1. How has the nominee contributed to the operational, financial and business performance of your Office through effective Office support?
2. What sets the nominee apart from other Office support people – what makes them unique?
3. What steps did the nominee undertake during the competition period to improve their Office support capabilities, and how did that positively impact on the Office where they work?
4. How did the nominee help enhance teamwork at your Office?
5. What was the nominee’s greatest achievement as an administrator/support person during the competition period?
6. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration?

This is an individual award that is open to any non-selling Personal Assistant working for a sales consultant, working within a real estate Office and is based on the period from 1 April 2022 - 31 March 2023. The entry can be submitted by the manager, principal or the nominee A detailed submission is to be provided (1,000 characters maximum per question). Please complete your answers via the online entry portal, open from Tuesday 2 June 2023.

The following questions must be answered/addressed as part of the entry:

1. How has the nominee contributed to the business performance of the salespeople they support?
2. What sets the nominee apart from other Personal Assistants (Sales) – what makes them unique?
3. What steps did the nominee undertake during the competition period to improve their Personal Assistant capabilities, and how did that positively impact on the Office where you work?
4. What was the nominee’s greatest achievement as a Personal Assistant during the competition period?
5. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration?
6. How has the nominee gone over and above their role?

1. Commission totals must include Commission from residential sales Commission from other business streams such as property management must not be included. Totals are taken from when the money is released from the trust account. There are three categories for the Residential Office Award:
   1. A small residential Office is 10 Active Licence Holders or less as at 31 March Commission totals must be generated from a single location only.
   2. A medium residential Office is 11 to 20 Active Licence Holders as at 31 March 2023 Commission totals must be generated from a single location only.
   3. A large residential Office is 21 or more Active Licence Holders as at 31 March Commission totals must be generated from a single location only.
2. The Commission from multiple legal entities, even if the parent owns 100% of the shareholding in the subsidiaries, and all companies operate from the same site, may not be combined.

Office Questions

Office – Gross Sales Volume Questions

1. Under the portfolio system, all data needs to be entered against the property manager’s name.
2. When the “Pod” or Task-based systems are used, the business owner needs to make the decision as to whether the data is recorded against the head of each team or they may choose to divide the data equally between the team members.
3. A small Office is one with less than 200 properties under management as at 31 March 2023. Income totals must be generated from a single location only.
4. A medium Office is one with between 201 and 600 properties under management as at 31 March 2023. Income totals must be generated from a single location only.
5. A large Office is one with 601 or over properties under management as at 31 March 2023. Income totals must be generated from a single location only.

Questions

1. There are three categories for the Agency Awards:
   1. Small Agency: Four Offices or less – one individual brand as at 31 March 2023.
   2. Medium Agency: Five to 20 Offices – one individual brand as at 31 March 2023.
   3. Large Agency: 21 or more Offices – one individual brand as at 31 March 2023.
2. Entries must be from one legal entity only – that is, XYZ Limited – and excludes the income of subsidiaries, whether 100% owned or otherwise.
3. Entrant companies must be a licensed real estate agency and a member of REINZ.
4. The awards are based on the total revenue of sales Commission and management fees excluding valuation fees, marketing and consultancy fees.
5. The company’s auditors must provide a letter confirming that the revenue quoted on the entry form are in accordance with the rules as stated.
6. All types of real estate Commission may be included, including Commissions generated from sales of residential (including residential project marketing), rural, business and commercial property, plus property management related Commissions such as commercial leasing, commercial & residential property management but excluding vendor advertising contributions.

Questions

1. All property types may be entered – Residential, Rural, Business or Commercial.
2. The property/business must have sold as a result of the campaign.
3. The subject property or business must be in New Zealand.
4. The Marketing Campaign and the sale of the property/business must have been completed during the sales period 1 April 2022 – 31 March 2023.
5. The information provided for any entry may be audited at the discretion of REINZ. Details remain confidential and will be destroyed three months after judging.
6. Material must use legally correct terminology.
7. The judges of this category will be experienced marketers.

Questions

1.  This award recognises innovation in the industry.
2. All information submitted must relate to the period of 1 April 2022 – 31 March.
3. Entrants must have introduced a new system, service or product that has made a significant impact and is regarded as above and beyond good business practice.
4. Innovations can include progressing and enhancing systems, services and products to produce an innovative approach that is unique to the marketplace.
5. Where this is the case, the new ideas or concepts implemented to ensure the innovation meets the definition of ‘new system, service to produce’ must be highlighted in the first criterion.
6. Entrants cannot enter a marketing campaign that has been previously entered.

Questions

This award recognises the outstanding contribution of agency, Offices or individual involved in community service.

1. All information submitted must relate to the period of 1 April 2023 – 31 March 2024.
2. All information provided as part of your submission will remain strictly confidential.
3. Time spent planning the event/community work does not apply.
4. This category will be split into three awards; Small (up to $100k), Medium (up to $1m), and Large (more than $1m).
5. Individuals, Offices and agencies are eligible to enter this award.
6. Each answer must be under a 1000 character limit.

Questions

1. How has the nominee raised the business performance of your Office? /10
   1. Please quantify by stating the percentage increase in Commission and market share over the competition period.
2. What sets the nominee apart from other managers – what makes them unique? /10
3. What steps did the nominee undertake during the competition period to improve their managerial capabilities, and how did that positively impact on the Office where they work? /10
4. What was the nominee’s greatest achievement as a manager during the competition period? /10
5. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration? /10

1. How has the nominee contributed to the operational, financial and business performance of your Office through effective Office support? /10
2. What sets the nominee apart from other Office support people – what makes them unique? /10
3. What steps did the nominee undertake during the competition period to improve their Office support capabilities, and how did that positively impact on the Office where they work? /10
4. How did the nominee help enhance teamwork at your Office? /05
5. What was the nominee’s greatest achievement as an administrator/support person during the competition period? /05
6. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration? /10

1. Number of new managements gained 1 April 2023 to 31 March 2024. /10
2. Please detail additional information why your performance has been outstanding i.e. people management skills with landlords and tenants, service delivery etc. /10

1. How has the nominee contributed to the business performance of the salespeople they support? /10
2. What sets the nominee apart from other Personal Assistants (Sales) – what makes them unique? /05
3. What steps did the nominee undertake during the competition period to improve their Personal Assistant capabilities, and how did that positively impact on the Office where you work? /10
4. What was the nominee’s greatest achievement as a Personal Assistant during the competition period? /10
5. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration? /10
6. How has the nominee gone over and above their role? /05

1. Describe the property you were selling? /05
2. What was the marketing budget for this property? /05
3. What was the list price (CMA Value / Auction Reserve) vs the sale price? /10
4. List the media used in marketing the property and frequency (you must have used multi-media types). /10
5. What do you think was the most effective aspect of this marketing campaign? /10
6. Describe why this is a winning campaign. /10
7. Please upload/attach any marketing analysis (reach, clicks, views, distribution etc.) Up to 15 pages (as per below). /10

1. Great implementation of best practice marketing methods.
2. Size of budget.
3. Marketing Analysis.
4. Best multi-media combination.
5. Innovation and creativity.
6. Return on marketing investment, profitability.
7. Winning marketing strategies over the whole value chain.

1. Describe the essential elements of the innovation made in your business and its contribution to the success of your business in 2023. /05
2. Describe how the innovation has improved your business efficiency. /10
3. Discuss the budget implications of the innovation made in your business and how this how this has been managed. /10
4. Describe the innovative process, including work undertaken internally by your staff and work conducted by external service providers. /10
5. Describe any potential benefits of the innovations you have introduced to the wider Real Estate industry. /10
6. Describe the benefits of the innovations you have introduced to consumers. /05
7. Have you entered this award category with this innovation before? /10
8. Please upload any screenshots or photos of the innovation to support your entry. /10

1. How much money was raised/given to the community/charity? /10
2. Provide details of your community service programme including details on hours spent working in the community and the number of staff involved. /10
3. Provide a rationale for your involvement in this community service programme. /10
4. Describe how this programme has made a difference to the wider community. /10

Highest total income for an agency, Office or individual.

The Office is defined as a single legal entity. The income from multiple legal entities, even if the parent owns 100% of the shareholding in the subsidiaries, and all companies operate from the same site, may not be combined.

Income totals must be from residential property management only – including but not limited to, management fees letting, inspection, and disbursement fees etc.

Income total shall exclude any monies collected as a cost recovery.

Income from other business streams such as residential sales must be excluded.

Greatest net growth of properties under management by an agency, Office or individual.

Net growth of properties is based on the number of managements brought in by the Property Manager during the competition period minus any losses.

A management is counted from the date a completed and signed Management Authority has been received and entered into the property management software/record keeping system. To qualify, there must be an individual tenancy agreement along with a separate inspection report.

New managements gained must be by organic growth and not obtained via a purchase of a rental, merger or restructure.

A management is counted as one management per property.

A lost management is counted at the expiry of the notice period received from the investor and/or their new agent or on the settlement date in the case where a property has been sold and the property is no longer being managed. When a property is no longer being managed – even if there is a debt still attached to the property – it is counted as a loss.

This is taken from either the date the bond has been disbursed or the date of the Tribunal/Mediated Order (if no bond held and/or the property is made inactive in your property management software/record keeping system). Casual lets are excluded from these awards and must not be counted in new management figures.

Holiday rentals are excluded from these awards.

Boarding houses are allowed – counted as one management with the owner but tenancy on a room by room or unit basis.

Each tenancy must have an individual tenancy agreement along with a separate inspection report.

The highest number of managed properties let by an agency, Office or individual.

Includes placing tenants in both new and current managements but does not include resigning an existing fixed term tenancy.

A managed let is counted from the date the tenancy starts.

Each managed let must be allocated to the person that let the property – not to the portfolio manager. Casual lets are excluded from these awards and must not be included with the managed let figures.

Holiday rental lets are excluded from these awards.

Managed lets for boarding houses are allowed – counted as one management with the owner but lets on a room by room or unit basis.

The average lowest percentage number of tenants in arrears by 7 days and over for an agency, Office or individual. Rent arrears equates to the rent owing on current tenancies only. Anything else comes under debt collection.

The lowest average percentage number of vacant managed properties that were available for rent by the agency, Office or individual.

A new management is counted as a vacancy if available for rent – i.e. it is not counted if the owner is still residing in the property or there is work to be carried out and it is not being actively advertised or there is a vacating tenant still residing in the property.