1. How has the nominee raised the business performance of your Office?/10

   • Please quantify by stating the percentage increase in Commission and market share over the competition period.

2. What sets the nominee apart from other managers – what makes them unique?/10

3. What steps did the nominee undertake during the competition period to improve their managerial capabilities, and how did that positively impact on the Office where they work?/10

4. What was the nominee’s greatest achievement as a manager during the competition period?/10

5. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration? /10

1. How has the nominee contributed to the operational, financial and business performance of your Office through effective Office support?/10

2. What sets the nominee apart from other Office support people – what makes them unique?/10

3. What steps did the nominee undertake during the competition period to improve their Office support capabilities, and how did that positively impact on the Office where they work?/10

4. How did the nominee help enhance teamwork at your Office?/05

5. What was the nominee’s greatest achievement as an administrator/support person during the competition period?/05

6. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration? /10

1. Number of new managements gained 1 April 2023 to 31 March 2024./10

2. Please detail additional information why your performance has been outstanding i.e. people management skills with landlords and tenants, service delivery etc. /10

1. How has the nominee contributed to the business performance of the salespeople they support?/10

2. What sets the nominee apart from other Personal Assistants (Sales) – what makes them unique?/05

3. What steps did the nominee undertake during the competition period to improve their Personal Assistant capabilities, and how did that positively impact on the Office where you work?/10

4. What was the nominee’s greatest achievement as a Personal Assistant during the competition period?/10

5. What new technologies, systems or programmes has the nominee introduced or helped implement over the awards period to enhance customer service or team collaboration?/10

6. How has the nominee gone over and above their role? /05

1. Describe the property you were selling?/05

2. What was the marketing budget for this property?/05

3. What was the list price (CMA Value / Auction Reserve) vs the sale price?/10

4. List the media used in marketing the property and frequency (you must have used multi-media types)./10

5. What do you think was the most effective aspect of this marketing campaign?/10

6. Describe why this is a winning campaign./10

7. Please upload/attach any marketing analysis (reach, clicks, views, distribution etc.) Up to 15 pages (as per below). /10

1. Great implementation of best practice marketing methods.

2. Size of budget.

3. Marketing Analysis.

4. Best multi-media combination.

5. Innovation and creativity.

6. Return on marketing investment, profitability.

7. Winning marketing strategies over the whole value chain.

1. Describe the essential elements of the innovation made in your business and its contribution to the success of your business in 2023./05

2. Describe how the innovation has improved your business efficiency./10

3. Discuss the budget implications of the innovation made in your business and how this how this has been managed./10

4. Describe the innovative process, including work undertaken internally by your staff and work conducted by external service providers./10

5. Describe any potential benefits of the innovations you have introduced to the wider Real Estate industry./10

6. Describe the benefits of the innovations you have introduced to consumers./05

7. Have you entered this award category with this innovation before?/10

8. Please upload any screenshots or photos of the innovation to support your entry./10

1. How much money was raised/given to the community/charity?/10

2. Provide details of your community service programme including details on hours spent working in the community and the number of staff involved./10

3. Provide a rationale for your involvement in this community service programme./10

4. Describe how this programme has made a difference to the wider community./10

Highest total income for an agency, Office or individual.

The Office is defined as a single legal entity. The income from multiple legal entities, even if the parent owns 100% of the shareholding in the subsidiaries, and all companies operate from the same site, may not be combined.

Income totals must be from residential property management only – including but not limited to, management fees letting, inspection, and disbursement fees etc.

Income total shall exclude any monies collected as a cost recovery.

Income from other business streams such as residential sales must be excluded.

Greatest net growth of properties under management by an agency, Office or individual.

Net growth of properties is based on the number of managements brought in by the Property Manager during the competition period minus any losses.

A management is counted from the date a completed and signed Management Authority has been received and entered into the property management software/record keeping system. To qualify, there must be an individual tenancy agreement along with a separate inspection report.

New managements gained must be by organic growth and not obtained via a purchase of a rental, merger or restructure.

A management is counted as one management per property.

A lost management is counted at the expiry of the notice period received from the investor and/or their new agent or on the settlement date in the case where a property has been sold and the property is no longer being managed. When a property is no longer being managed – even if there is a debt still attached to the property – it is counted as a loss.

This is taken from either the date the bond has been disbursed or the date of the Tribunal/Mediated Order (if no bond held and/or the property is made inactive in your property management software/record keeping system). Casual lets are excluded from these awards and must not be counted in new management figures.

Holiday rentals are excluded from these awards.

Boarding houses are allowed – counted as one management with the owner but tenancy on a room by room or unit basis.

Each tenancy must have an individual tenancy agreement along with a separate inspection report.

The highest number of managed properties let by an agency, Office or individual.

Includes placing tenants in both new and current managements but does not include resigning an existing fixed term tenancy.

A managed let is counted from the date the tenancy starts.

Each managed let must be allocated to the person that let the property – not to the portfolio manager. Casual lets are excluded from these awards and must not be included with the managed let figures.

Holiday rental lets are excluded from these awards.

Managed lets for boarding houses are allowed – counted as one management with the owner but lets on a room by room or unit basis.

The average lowest percentage number of tenants in arrears by 7 days and over for an agency, Office or individual. Rent arrears equates to the rent owing on current tenancies only. Anything else comes under debt collection.

The lowest average percentage number of vacant managed properties that were available for rent by the agency, Office or individual.

A new management is counted as a vacancy if available for rent – i.e. it is not counted if the owner is still residing in the property or there is work to be carried out and it is not being actively advertised or there is a vacating tenant still residing in the property.